Privacy Policy

Red Bike Taxi Services Pvt. Ltd.

Introduction

Your privacy matters to Red Bike Taxi Services Pvt. Ltd. (the “Company”, “we”, “Red Bike Taxi”, “us” or “our”).

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that Red Bike Taxi may receive through your online access, interaction or use, of the Red Bike Taxi mobile applications (“Red Bike Taxi App”) or our website located at [website link] (the website and Red Bike Taxi App are collectively referred to as the “Red Bike Taxi Platform”) or through your offline interaction with us including through mails, phones, in person, etc., or while availing our Services.

The terms “you” and “your” refer to a Pilot (defined below), a Customer (defined below), a Vendor Partner (defined below) or any other user of the Red Bike Taxi Platform and/or availing the Services (defined below).

The term “Services” refers to any services offered by Red Bike Taxi in accordance with the terms and conditions applicable to you (and available on the Red Bike Taxi Platform) whether on the Red Bike Taxi Platform or otherwise.

Capital terms not defined herein have the meaning assigned to them in the terms and conditions applicable to you and available on Red Bike Taxi Platform.

Please read this Policy before using the Red Bike Taxi Platform or submitting any Information to Red Bike Taxi. This Policy forms an integral part of and should be read together with, the terms and conditions applicable to the users of the Red Bike Taxi App available on the Red Bike Taxi Platform.

1. USER ACCEPTANCE

By accessing or using the Red Bike Taxi Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the Red Bike Taxi Platform from time to time.

Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed there under (“Applicable Laws”). If you do not agree with the Policy, please do not use or access the Red Bike Taxi Platform.

You hereby represent to Red Bike Taxi that:

  • The Information you provide to Red Bike Taxi from time to time, is and will be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to Red Bike Taxi.
  • Your providing of the Information as well as Red Bike Taxi's consequent storage, collection, usage, transfer, access, or processing of such Information will not be in violation of any agreement, Applicable Laws, charter documents, judgments, orders and decrees.
  • If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.

2. DEFINITIONS

Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:

  • Pilots: Independent third-party vehicle operators or riders who wish to offer services on the Red Bike Taxi Platform to a user/Customer.
  • Co-branded Services: Shall have the meaning assigned to the term in paragraph 5(c) hereto.
  • Customer: A person who wishes to receive services of the Pilots or Vendor Partners on the Red Bike Taxi Platform.
  • Device: Computer, mobile or other device used to access the Services.
  • Device Identifier: IP address or other unique identifier of the Device.
  • Promotion: Any contest and other promotions offered by us.
  • Personal Information: Such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
  • TPSP: Third-party service provider.
  • Usage Information: Shall have the meaning assigned to the term in paragraph 3(II) hereto.
  • Vendor Partner: Third party providers who offers 2-wheeler rental services on Red Bike Taxi Platform.

3. WHAT INFORMATION DO WE COLLECT?

I. INFORMATION YOU PROVIDE TO US

  • Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
  • The Information you provide to us includes the following:
    • Account Information: Create or update your Red Bike Taxi account which may include your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, banking or payment related information (as permitted by Applicable Laws), etc.
    • Saved Information: While you use our Services, we may collect and store Information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email address, billing information, emergency contact information, etc.
    • Verification Information: If you are a Vendor Partner or Pilot, we may collect location details, profile picture, call and SMS details, copies of government issued identification documents such as Aadhaar, PAN, license details, and other details (KYC), vehicle related documents, user settings, and such other documents which evidence the health or fitness of the vehicle to provide Services on the Red Bike Taxi Platform from time to time. If you are a Pilot we may also require you to capture your real time self-clicked images (selfies) and upload such selfies on the Red Bike Taxi Platform from time to time to verify your identity.
    • Background check Information: We collect background check and identity verification information of the Pilots and Vendor Partners. This may include collection of Information such as driver history or criminal records (where permitted by law), and right to work. This information may also be collected by TPSP on the Company’s behalf.
    • Other Apps: In case you sign up as a Pilot or a Vendor Partner, enable features that require Red Bike Taxi’s access to other applications on your Device aiming to prevent and detect fraud towards the Customers.
    • Other Information: We collect additional Information you provide when you correspond with Red Bike Taxi for customer support or report problems for troubleshooting. We also collect Information that you may submit electronically such as when you use in-app messaging, post on any message boards, provide ratings, reviews, or comments. In case you refer a friend, we may also collect, store, and use the name and contact information of your friend to promote our Services.
    • In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
      • Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
      • Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature;
      • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

II. INFORMATION WE COLLECT AS YOU ACCESS AND USE RED BIKE TAXI APP

  • Transaction Information: We collect transaction Information such as trip details, pick-up and drop-off addresses, distance traveled, payment transaction information (subject to Applicable Laws), etc.
  • Location data:
    • Pilots and Vendor Partners: Red Bike Taxi collects location data when the App is running in the foreground or background in your mobile device. For Pilots, only when "On-Duty" is enabled.
    • Customers: We collect precise or approximate location data from your Device if you enable us to do so. This data is collected from the time a Service is requested until it is finished, and any time the app is running in the foreground. Even if you do not enable us, Pilots’ location data collected during a trip is linked with your account for service provision, safety, and support.
  • Usage Information: We, our TPSP and the Vendor Partner may use a variety of technologies that automatically (or passively) collect certain Information whenever you visit or interact with the Platform for obtaining the Services (“Usage Information”). This Usage Information may include the browser, the URL that referred you, areas visited, time of day, searches, search results, or usage behavior, etc.
  • Health related Information: If you are a Pilot, we may collect certain health related Information and declarations such as body temperature, symptoms, vaccination status and other health conditions.
  • Device Information: We collect (ourselves or via third-party apps) technical information and aggregated usage information, including Device Identifier, preferred language/country, manufacturer, software/model, OS/version, geolocation, network data, screens visited, touch gestures, scrolling activity, and other actions. Sensitive information about other programs, passwords, and activity across other apps are not collected and are masked.
  • SMS/Text Messages: We may collect data from SMS/text messages upon receiving Device access permissions from you for (i) issuing/receiving OTPs and device verification, and (ii) automatically filling verification details during financial transactions, in accordance with Applicable Laws. We do not share or transfer SMS/text message data to any third party except as provided under this Policy.
  • Call details: If you are a Vendor Partner or a Pilot, we will, additionally, record your calls with us made from the Device used to provide Services and related call details.
  • Other Information: We collect Information about how you interact with the App and any of our web sites linked, such as feature usage frequency, session duration, actions, and engagement.
  • Cookies: Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser/app settings allow you to deny or accept their use. Some features may not function if cookies are disabled. Use of third-party cookies is not covered by this Policy.

III. INFORMATION THIRD PARTIES PROVIDE ABOUT YOU

We may, from time to time, collect Information about you through Red Bike Taxi Platform or while availing the Services and collect Information from our affiliates or third parties/TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as marketing lists, social networks, and other related media.

4. USE OF INFORMATION COLLECTED

Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:

  • To enable you to access the Red Bike Taxi Platform.
  • To verify your identity and/or your capacity, under applicable law, to provide Services through the Red Bike Taxi Platform.
  • To closely monitor which features of the Services are used most, allow you to view your trip history, rate trips/bookings, and to determine which features need improvement for enhanced user experience, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
  • To send you a welcome email/SMS to verify your username and password.
  • To provide you the correct app version depending on your Device type, for troubleshooting and, in some cases, marketing purposes.
  • To help diagnose problems with our server and to administer Red Bike Taxi Platform.
  • To send you strictly service-related announcements on rare occasions when it is necessary to do so (e.g., service maintenance). If you do not wish to receive them, you have the option to deactivate your account.
  • To prevent, discover and investigate violations of this Policy or any applicable terms of service or terms of use.
  • To identify and/or detect security breaches or attacks, errors, fraud, money laundering, abuse and other criminal activities, and investigating and taking appropriate remedial action.
  • We provide some of your Personal Information (such as your name, pick up address, contact number) to the Pilot or the Vendor Partner who accepts your request for Services so that they may contact and find you.
  • If you are a Customer, we use geo-location information for various purposes, including for you to be able to view the Pilots / Vendor Partners in your area that are close to your location to provide services to you, to automatically fetch your location when you open the App, for Pilots to identify the pickup location, and to allow you (if you choose) to share this information with other people for your safety.
  • If you are a Pilot, we use geo-location information (only when you activate "On-Duty" on the App) so you can receive orders close to your location, enable Customers to track the distance of Pilots from their location for pick up, and share exact location for the safety of the Customers.
  • If you are a Pilot, we may share your name, vehicle number, driving license number, phone number and/or profile picture (if applicable), tracking details with our Customers to provide them the Services.
  • Your Personal Information or Usage Information collected may be used by us:
    • to provide you with information or services or process transactions you have requested or agreed to receive including to send you electronic newsletters or special offers on behalf of us or third parties;
    • to enable you to participate in a variety of the Services’ features such as sweepstakes, contests or other promotions;
    • to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or policies;
    • for internal business purposes;
    • for inclusion in our data analytics;
    • for purposes disclosed at the time you provide your Information or as otherwise set forth in this Policy;
  • To enhance your user experience, including customisation/personalization of the App or Services.
  • To provide relevant offers or rewards to you, based on your consumption patterns.
  • To enforce our terms and conditions and this Policy, and resolve any disputes.
  • To provide functionality, analyse performance, fix errors, bugs, and improve the usability and effectiveness of the Platform.
  • To comply with Applicable Laws or requests received from regulators, government, law enforcement or judicial authorities or our contract with a third party.
  • To carry out our obligations and enforce rights arising from any contracts between us.
  • To disclose to affiliates, our and their employees, agents and representatives on a need-to-know basis to facilitate provision of Services.
  • To deliver any administrative notices, alerts, advice, notifications and communication relevant to your use of the Services, through social media (including WhatsApp), SMS and other media.
  • If you sign up as an employee or stakeholder of a third party with whom the Company has an arrangement (e.g., discount coupons/promos), we may share any information provided by you with such third party for limited internal business purposes only.
  • To fulfil any other purpose for which you provide us the Information and/or for any other purpose with your consent. We do not use the information collected from you for targeted advertising.

5. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Policy or at the time you provide your Information. Following are the situations when Information may be shared:

  • a. WHEN YOU AGREE TO SHARE INFORMATION WITH THIRD PARTIES:
    You may opt to receive information and/or marketing offers directly from third parties when you access third party links on the Red Bike Taxi App. If you agree, your Personal Information will be disclosed to such third parties and all Information you disclose will be subject to their privacy policy and practices. We are not responsible for their policies; review them before agreeing. To stop future communication, contact that third party directly.
  • b. THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
    We may share Information with our TPSPs, business partners, and agents. Please refer to such third-party’s privacy policy before using their services. We use TPSPs for hosting, analytics, payments, anti-fraud, verification, customer support, geo-location, offers, job application forms, and technical/admin services. They have access only to perform these services and must maintain equivalent data protection. Some set/access their own cookies or web beacons. Our support section is hosted by a third-party; information there is governed by our Policy.
  • c. CO-BRANDED SERVICES
    Certain aspects may be provided in association with third parties (“Co-Branded Services”) and require you to disclose Information to them. If you register for such products/services, you consent to sharing Information with both us and the third party. Signing into a Co-Branded Service with a username/password obtained through us may result in your Personal Information being disclosed to third parties for that service, subject to their privacy policies.
  • d. CONTESTS AND PROMOTIONS
    Promotions may require registration. By participating, you agree to the rules which may include use of your name, voice, and likeness for advertising/marketing. Your Personal Information may be disclosed to third parties or the public in connection with winner selection, prize fulfillment, and as required by law or the rules.
  • e. ADMINISTRATIVE AND LEGAL REASONS
    We may access, use, preserve, transfer and disclose your information (including Personal Information, IP address, Device Information or geo-location data) to government or law enforcement officials or private parties as necessary and appropriate: (i) to satisfy legal process or law; (ii) to protect our terms, investigate violations; (iii) to protect rights, property or safety; (iv) to protect public safety; (v) to detect/prevent fraud, security or technical issues; and/or (vi) to stop activity that is or poses risk of being illegal, unethical, or legally actionable.
  • f. AFFILIATES AND BUSINESS TRANSFER
    We may share your Information with parents, subsidiaries and affiliates for business/operational reasons. We may also disclose/transfer such information: (i) to a subsequent owner, co-owner or operator of the Services or database; or (ii) in connection with a merger, restructuring, sale of assets, or other corporate change, including during due diligence.
  • g. MARKET STUDY AND OTHER BENEFITS
    We may share your information with third parties for market research/study, analytics, customizing service offerings, product/service improvement, or other benefits to you.

6. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

The Services may contain content supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control, in which case our Policy will no longer apply.

We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from the Red Bike Taxi App onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit information and may or may not have their own published privacy policies.

Information (including Personal Information) may be collected by third-parties if there is content from the Red Bike Taxi App that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public (e.g., uploaded photos, posted reviews or comments, or information about you or your ride or booking that you choose to share with others through features which may be provided on our Services). This uploaded, shared, or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content. We are not responsible for the privacy practices employed by any of these third parties.

Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programs that run on Red Bike Taxi App. These features may collect Information including your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services and/or Red Bike Taxi Platform. Your interactions with these features and widgets are governed by the privacy policy of the company providing them and we will not be responsible or liable for any acts or omissions of such third parties.

In particular, remember that certain third-parties may be located in or have facilities that are located in a different jurisdiction, hence, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which such service provider is, or its facilities are located.

We encourage you to note when you leave web pages or links controlled by Red Bike Taxi App/ Services and to read the privacy statements of all third party web sites or applications before submitting any Information to such third parties. We will not be liable for any acts or omissions of the third-party service providers.

7. INFORMATION COLLECTED BY PILOTS AND VENDOR PARTNERS

This Policy does not cover the usage of any information about you which is obtained by the Pilots or Vendor Partners while providing you with Transportation, Delivery, Package or Rentals Services, or otherwise.

8. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT

  • You are responsible for maintaining the accuracy of the Information you submit to us, such as your contact information provided as part of account registration.
  • If your Personal Information or Information you provide to us changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on Red Bike Taxi Platform, or contacting the Grievance Officer. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
  • You may also cancel or modify the communications that you have elected to receive from Red Bike Taxi by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
  • If upon modifying or changing the Information earlier provided to us, we find it difficult to provide access to our Services to you due to insufficiency/inaccuracy of the Information, we may, in our sole discretion, terminate your access to the Services by providing you a written notice to this effect on your registered email address.
  • If you wish to cancel your account or request that we no longer use your Information to provide you services, contact us through email address mentioned on the trip bill received, the Red Bike Taxi Platform or the Grievance Officer mentioned in this Policy. Please note, we may not be able to provide some or all of the Services in case you disable access to any of your Information as described under this Policy.
  • We will retain your Information including Personal Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain some of your Information including Personal Information and Usage Information (including geo-location, trip history, and transaction history) for a period of 180 days, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account, to enforce our agreements, or for other business reasons, etc. After completion of such period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

9. SECURITY

The Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your Information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any Information you transmit to us, you do at your own risk. We recommend that you not disclose your password to anyone.

10. INFORMATION OF CHILDREN

We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the Red Bike Taxi App is only available for persons who can enter into a legally binding contract under Applicable Laws.

11. GRIEVANCE OFFICER

If you would like to ask about, make a request relating to, or complain about how we process your information, please contact or email our grievance officer, at one of the addresses below. Our grievance officer will attempt to expeditiously redress your grievances.

  • Name: Mr. Rupam Kalit
  • Email: office@redbiketaxi.com

12. CHANGES TO THE PRIVACY POLICY

We reserve the right to update/modify, from time to time, this Policy to reflect changes to our Information practices. Any changes will be effective immediately upon the posting of the revised Policy on the Red Bike Taxi Platform. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Red Bike Taxi App prior to the change becoming effective. You are advised to review this page from time to time for the latest information on our privacy practices. Your use of the Red Bike Taxi App or availing the Services after an updated Policy becomes effective will indicate your acceptance of the updated Policy.

This Privacy Policy outlines how Red Bike Taxi collects, uses, stores, and protects your data.

Disclaimer

RedBike Taxi reserves the right to make the final decision on any cancellation and refund matter, based on data logs, user reports, and platform guidelines. Repeated misuse or manipulation of the cancellation system may lead to suspension or permanent removal from the RedBike platform.

Contact

For any queries or concerns, please contact:

  • Contact Person: Rupan Kalita
  • Email: office@redbiketaxi.com
  • Address: Red Bike Taxi, Geetanagar, Guwahati, Assam – 781024